Billing Specialist, Berlin (f/m) in Berlin, Deutschland

Billing Specialist, Berlin (f/m) Player Experience Kabam is the leader in the western world for free-to-play core games with 1st and 3rd party published titles available on mobile devices via the Apple Store, Google Play and on the Web via Facebook, Yahoo, Kabam.com and other leading platforms. In 2013 Kabam revenues grew by 100 percent to more than $360 million. Kabam has 800 employees across three continents, with corporate headquarters in San Francisco. The company's investors include Google, Warner Brothers, MGM, SK Telecom, Intel, Canaan Partners, Redpoint Ventures and Pinnacle Ventures. More information about Kabam can be found at <web address removed>. Are you a creative self-starter who is passionate about games? We want to meet you! As a Billing Specialist at Kabam, you are part of our dynamic Billing team in Berlin and worldwide. You will be responsible to provide our players with a world class support and assist them with their payment request and resolve any issues they may experiencing. WHAT YOU'LL DO: - Responding to payment partner inquiries. - Identifying trends in payment issues; and liaising with various internal teams to resolve them. - Providing useful feedback to help continuously improve our tools and procedures. - Identifying opportunities to improve player experience and drive loyalty. - Delivering outstanding customer service while maintaining high productivity. WHAT WE'RE LOOKING FOR: - Outstanding written communication skills in French, Italian or German and proficiency in English. - Proficiency in a third language (French, Italian, German) would be a big plus. - Strong customer service experience, with great writing skills is a must. - Able to quickly assess a customers issue and take swift, well informed action with minimal oversight. - Proven analytical and problem solving expertise. - Ability to juggle multiple tasks and have fun in a fast-paced, startup environment. NICE BUT NOT NECESSARY: - Experience with chargebacks and disputes. - Experience with refund requests. - Experience with SalesForce. - Experience with TrialPay, PayPal, Pay by Mobile, Google Wallet and iOS billing support. - Experience in the gaming industry is nice but not necessary.

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